I can't log in into my account. What could cause this problem?
Sometimes problems of this kind are caused by errors of your web browser. There is no reason to worry, you just need to wait a few minutes and then try to log in again. First of all you need to clean the cache of your web browser. If the problem persists, please contact our support.
Can I change my data for login to account?
You can change the data by clicking the link "Settings" in the navigation menu to enter the personal information page where you will be able to modify your data. Save the changes when all necessary data are entered.
Can I have more than one account in the project?
Every user can register one account, and you can use this account to recommend your friends to join us. But register several accounts from the same IP address is not allowed, this is a disguised form of deception. If we find that one member has more that one account from same IP to misuse the referral commission system, the entire funds maybe frozen.
How long does it take that to make my account active?
Your account will be active immediately after registration, you can successfully log in to it.
How secure is your website and my account data?
We have a wide range of security measures to protect your account. Our website is protected against DDoS attacks, all transferred data are GeoTrust EV SSL- encrypted. Our website is located on a dedicated server with a firewall installed on it.
Is the registration free of charge?
Registration is completely free and will take no more than 1 minute.
What if I can't log into my account because I forgot my password?
Click "Request new password" link, enter your username or e-mail and your login data will be sent to your e-mail address.
What should I do immediately after accessing my account?
You can explore the system functions, set up personal information and specify you payment system details. You can enter your e-wallet details by clicking the "Settings" button.
After I make a withdrawal request, when will the funds be available on my e-currency account?
Funds will be available within 48h, because we are paying manually.
Are there any limits for an investment amount?
The minimum amount of investment is only $25. Please note that the maximum amount of one deposit is $100000. However, each investor can have an unlimited number of deposits.
Can I convert the money in the system for various e-currencies? Can I withdraw profit to another e-wallet?
No. Withdrawal made only to the payment system and the address of the wallet from which the deposit was made. Currency conversion is not provided.
Can I deposit directly from my account balance?
You can make a deposit from your account balance. Simply log into your member account, click "Make Deposit" and select "Deposit" from "Account Balance" button.
Does the company charge any fees on top-ups or withdraws?
No fees are charged on top-ups or withdraws, however, your payment systems may charge fees on transfers.
How can I check my account balance?
You can access your account information 24 hours, seven days a week via the Internet.
How can I top up my account and create a deposit in the Geminni?
Find the Make Deposit tab on the main page of your account then chose investment plan. You can select the top-up method which is the most convenient for you, enter the desired amount, and complete the transfer. The deposit will be registered automatically.
How soon will my deposit be added to my account?
Your account will be updated as soon as you deposit. Accounts are topped up according to the rules applied by the payment system, in most cases, instantly. As soon as the transfer is complete and the money is credited to the company’s wallet, a deposit will be opened automatically in your investor account.For cryptocurrency deposits you should send actual amount to shown cryptocurrency wallet, because cryptocurrency network is not instant so your deposit time can take from a 15 minutes up to 24 hours.
No money has been credited to my wallet. What can I do?
You should immediately contact our customer support by email support@Geminni.io, by phone +44 121 364 5989 (24h).
What BTC rate at Geminni?
We use realtime market BTC rate.
What is the minimum/maximum amount that I can cash out?
There are no maximum limits on cash-outs, minimal amount is $0.10 for perfectmoney and payeer; 2$ for ltc, eth, doge; 4$ for btc.
Where can I read about the investment plans?
To read about them you can see it on the first page of the program, also by making a deposit.
Which e-currencies do you accept?
Today all transactions on the financial markets are performed at high speeds to save time, so financial transactions carried out via the Internet also require high speed. That is why most financial transactions related with investments are performed in electronic currencies, namely - Bitcoin, LTC, ETH, DOGE, PerfectMoney, Payeer.
Can I change upline (upstream partner)?
No. According to the rules it is forbidden. Sponsor change can lead to incorrect operation of the entire system. By registering on the link of upline, you will be assigned to them on an ongoing basis.
Can I promote your program using any kind of spam method ?
NO! We will not tolerate any type of SPAM or solicitation (UCE, forum spam, PM spam, IM spam, etc.). If you are caught spamming, your account with us will be terminated.
Do you have an affiliate (referrals) program ?
Yes, we have a very lucrative referral program that pays 5% instant commission on every active member you introduce to us and you will keep on getting 5% on all of his future external deposits as well. This is a great opportunity to build a long-term passive income that will earn you on each external deposit your referrals will ever make into our platform. Also we have 2 and 3 level referral commission, 2% for second level and 1% for 3 level.
How can I promote Geminni and refer potential members ?
In the "Partners" page (in your account area) you have a variety of advertising tools for referring potential members. In addition you can use your unique referral link, simply copy and send it to your friends, family and acquaintances via email, instant messaging or your favourite social network.
How do you know that a new investor was introduced by me?
The referral system works during registration and is fully automatic. If an investor signs up via your referral link, the system will treat that investor as your referral.
How will I receive my referral commission?
The referral commission is accrued to your account balance instantly. The referral bonus can only be withdrawn to the e-currency which your referral used to make their deposit, for example, if your referral used Bitcoin to open deposit, then you may only withdraw your referral bonus to Bitcoin.
I want to bring new investors into the Geminni, but I have not opened a deposit yet. Can I still participate in the referral program?
Yes, you can. You don’t need an active deposit to participate in the referral program.
What are the benefits of the referral program? How can I participate?
Our referral program will earn you additional income, by bringing new investors into the Geminni. You need to make sure that the investors you refer use your referral link, which you can find in the Your Referrals section of your account.
Do you offer referral commission from deposit from account balance?
Yes we offer referral commission from deposit from account balance